Hair Extension Policy
Consultation
- Mandatory Consultation: A consultation is required for all new hair extension clients. This helps us determine the best extension method for your hair type, lifestyle, and desired look.
- Extension Type & Color Match: During the consultation, we will determine the appropriate type of extension (e.g., Nano, weft, mesh integration etc.) and ensure a seamless color match.
Payment for Hair Order
- After the consultation, once the type of hair extensions has been agreed upon, a 100% payment for the cost of the hair is required to place your order.
- This payment is non-refundable and ensures your hair extensions are custom-ordered for your specific needs. We cannot offer refunds on hair once the order has been placed.
- Once your payment for the hair order is received, we will proceed to schedule your installation appointment.
- Appointments can only be booked after full payment for the hair extensions has been made. The installation fee is separate and will be due on the day of your service.
- Non-Refundable Hair Orders
- All hair extension orders are final and non-refundable. This policy is in place due to the custom nature of each order, tailored specifically to your hair color, length, and texture.
Maintenance & Aftercare
- Maintenance Appointments: Regular maintenance is essential to keep your extensions looking flawless. We recommend a maintenance check every 6–8 weeks, depending on the extension type and natural hair growth.
- Aftercare Instructions: Clients will receive detailed aftercare instructions to ensure longevity and maintain the quality of their extensions. Failure to follow these guidelines may result in damage to both the extensions and natural hair.
- Product Recommendations: We will recommend specific salon-quality products to care for your extensions at home. Use of non-recommended products may void any guarantees on your service.
Removal & Reapplication
- Professional Removal Only: Extensions must be professionally removed at our salon to avoid damage to your natural hair. Unauthorized removal at home may lead to breakage or other complications.
- Reapplication Services: We offer extension reapplication services, which are necessary to maintain a fresh look. This will be discussed during your consultation or follow-up appointments.